9-1-1 Weight in Gold

9-1-1 Weight in Gold

El Paso-Teller County 9-1-1 Authority

The podcast that talks about everything 9-1-1. From the dispatch floor to the I.T. room, this podcast explores it all. Join us as we uncover some heartfelt stories, and learn a few secrets of the industry.

Categorias: Tecnología

Escuchar el último episodio:

What are the most effective and efficient ways to communicate with those undergoing moments of extreme stress and trauma? Ask these four guests from 9-1-1 Communication Centers (PSAPs) in the El Paso-Teller County region:

Jesus Suarez is a Public Safety Communications Supervisor at Colorado Springs Police and Fire Communication Center and has been a telecommunicator for over eighteen years. He discussed the importance of active listening to discover what callers may be unable to articulate. He also gave tips on how to gain a caller’s attention and rapport during difficult calls.

Alicia Seymour is an Emergency Response Technician with the Colorado Springs Police and Fire Communication Center. She shared how she adapts her communication technique based on the individual.  She has incorporated these quick communication maneuvers to both her trainees and callers to ensure messages are better received.

Mike O’Malley is an Emergency Response Technician with the Colorado Springs Police and Fire Communication Center and has worked for multiple agencies.  He explained ways he has handled difficult callers by providing sympathy and compassion through tone and listening. He recommends that call takers “focus on the result that you need” when working with difficult callers.

Tim McMillin is a 9-1-1 Emergency Dispatcher with the Teller County Sheriff’s Office and has worked several jobs in communications from broadcast communications to telecommunications. He discussed the importance of active listening and knowing your audience in terms of effective communication. He emphasized ways to “hear what they are not saying” when processing calls.

Episodios anteriores

  • 27 - Communication in a Communication Center Round Robin 
    Tue, 05 Oct 2021
  • 26 - Training Stories and Tips Round Robin 
    Tue, 21 Sep 2021
  • 25 - Extra-Ordinary and Unique Calls Round Robin 
    Tue, 07 Sep 2021
  • 24 - Bridging Emergency Communication and Creating an Effective Campaign with Mauricio Orozco 
    Tue, 31 Aug 2021
  • 23 - The Importance of Utilizing Protocols and Reinventing Training with Jennica Elwell 
    Sat, 07 Aug 2021
Mostrar más episodios

Más podcasts tecnología bolivianos

Más podcasts tecnología internacionales

Elige la categoria de podcast